TERMS OF SALE

 

By placing your order through www.dove.com/reimaginebeauty you agree to these terms and conditions for the provision of the Dove Reimagine Beauty book (hereafter all called “Product”). It is important you read these Terms of Sale carefully before ordering any Product(s) through www.dove.com/reimaginebeauty as it governs our relationship with you in relation to your order.

 

These Terms of Sale do not affect any of your rights applicable by law unless expressly excluded herein (to the extent permitted by law).

 

1. SUPPLIER DETAILS

1.1 The Promoter: Unilever UK Limited is a company registered in England & Wales (company number 00334527) with its registered office at: Lever House, 3 St James Road, Kingston Upon Thames KT1 2BA (hereinafter “The Promoter” ). The Promoter has engaged Intervino Limited to fulfil all orders placed on www.dove.com/reimaginebeauty.

1.2. Intervino Limited, is a company registered in England and Wales (company number 05659462). Its registered office is at: The Griffin, Main Road, Plumtree, Nottinghamshire, NG12 5NB (“Intervino” or “we” / “us” ). Its VAT number is 182708200.

1.3. These Terms of Sale govern the sale of products by Intervino to you.

1.4. You can contact Intervino by email at dove@intervino.co.uk

2. WHO CAN ORDER FROM US?

2.1. To order products from Intervino and have your order fulfilled by us, you must be over 18 years of age and have a credit or debit card acceptable to us in your name.

2.2. If you find your card has been used without Your authority please tell us within 24 hours of finding out. You must also tell your card issuer within the time limits you agree in your card scheme rules.

2.3. We can only ship to the United Kingdom

3. HOW YOUR CONTRACT WITH US IS FORMED

3.1. Please follow on screen prompts to place an order. Each order is an offer by you to order the Product(s) subject to these Terms of Sale.

3.2. Orders can be placed via www.dove.com/reimaginebeauty in the following way. Once you are ready to make an order, you will check out of your shopping basket. Your details will be processed on a secure server. When your order has been processed, your order information will be passed to us including your delivery address. It is your responsibility to ensure that your order is correct before submitting it to us. You will have 2 hours from the placement of your order to change your delivery address/name. Please note that we cannot amend your personalisation details or gift note once your order has been placed. If you have any problems with your order, you should contact us via email at dove@intervino.co.uk  Our customer services team will respond to you directly via email.

3.3. We will send you a confirmatory email to acknowledge that your order has been successfully placed with information on the product that you have selected (“Confirmatory Email”). All orders are subject to acceptance by us.

3.4. The price of the Products(s) you order will be the price on the site at the time you place your order or amend your order. If a new price or promotion is in place after you have placed your order for example, a price reduction which may be advertised on the packaging of goods you have ordered, these prices and promotions will not be applied to your order.

3.5. We are not obliged to accept your order and may, at our discretion, decline to accept your order in which case you will receive a full refund within 10 working days. On receipt of your order we will check to make sure we are able to fulfil your order.

3.6. Where we accept your order, we will confirm such order by sending you a second email ("Dispatch Email") confirming your order and dispatch of the Product(s) to the delivery address you have requested. This is sent out automatically by us to the email address you register with. By sending you the Dispatch Email and thereby confirming and accepting your order, the contract (“Contract”) between you and us is formed.

3.7. You should check both the Confirmatory Email and Dispatch Email for accuracy and let us know by email immediately if there are any errors. If there are any problems with your order which we wish to query, you will be contacted by a representative from Intervino. Invoices shall be raised by Intervino and sent to you in an email.

4. DELIVERY, TITLE AND RISK

4.1. We aim to deliver the Product(s) to your designated delivery address within the time set out in the Dispatch Email but we are unable to give an exact delivery date. Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

4.2. If we have not delivered the Product(s) within 10 days of the Dispatch Email or any other date that we have agreed with you, then you may cancel the Contract and we will refund any money paid by you.

4.3. We can only deliver Product(s) to addresses within the countries stipulated in clause 2.

4.4. Ownership and risk of the Product(s) will pass to you on delivery.

4.5. We will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control (defined below), or because you failed to provide adequate/accurate delivery instructions or any other instructions that are relevant to the supply of the Product(s).

5. RIGHT OF CANCELLATION UP TO 14 DAYS

5.1. Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD).

5.2. You must inform us of your decision to cancel your order. You may submit your request according to the instructions and forms available on www.dove.com/reimaginebeauty, by contacting us via dove@intervino.co.uk.  

5.3. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days’ cancellation period has expired and return the item via our return centre. For additional information on the scope, content and instructions for the exercise, please contact our Customer Service Centre.

5.4. We will reimburse all payments received from you for the Product(s) purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us, no later than 14 days from the day on which we received the above communication. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. If reimbursement occurs after the maximum time period mentioned above, the amount due to you will as of right be increased.

5.5. Note that you must send back the goods by following the instructions available no later than 14 days from the day on which us you communicate your cancellation. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

5.6. We will refund the cost of the return of the item to us. Nothing in this section affects your statutory legal rights.

6. DAMAGED OR DEFECTIVE PRODUCT(S)

6.1. Subject to any specific warranties those implied by law, we do not offer any warranty or guarantee on our Product(s). You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible. Please note you will be required to provide photographic evidence of the damaged goods. Without photographic evidence of damage, we will be unable to process any claim you may wish to make. On proof of damaged or defective goods, we will replace the damaged goods.

6.2. We reserve the right to request you to return the Product(s) to our Customer Service Centre, at no cost to you. 

6.3. If we request you to return the Product(s) to us we will refund the cost of the return of the item to us. Nothing in this section affects your statutory legal rights.

7. PROTECTION OF PERSONAL DATA

7.1. We will process your personal data to the extent required to fulfil your order / Contract. For further information, please visit: https://iv-creative.co.uk/privacy-policy/

8. LIMITATION OF LIABILITY

8.1. These Terms of Sale do not exclude our liability (if any) to you for:

8.1.1. personal injury or death resulting from our negligence;

8.1.2. fraud or fraudulent misrepresentation;

8.1.3. for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;

8.1.4. under Part 1 of the Consumer Protection Act 1987; or

8.1.5. for any other liability that cannot be limited or excluded by law.

8.2. Subject to the above, in no event shall we be liable to you for any business losses and we shall only be liable to you for reasonable losses which you suffer as a result of our breach of these Terms of Sale. Our liability for reasonable losses you suffer as a result of us breaching these Terms of Sale is strictly limited to the purchase price of the Product(s) you purchased and any losses which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time of Contract. We are not responsible for any delay in, or failure of, performance of our obligations under any contract arising from any cause beyond our reasonable control, including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action (“Event Outside of Our Control”).

8.3. We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.

8.4. Please note that nothing contained in these Terms of Sale in any way affects your statutory rights.

9. OUR RIGHT TO REFUSE DELIVERY

9.1. We reserve the right to refuse the offer of the Contract with you and the delivery of the Product(s) , in the event the personalisation includes or implies any profanity or otherwise inappropriate language, including but not limited to any obscene, offensive, hateful, inflammatory or sexually explicit language.

10. OTHER INFORMATION OF WHICH YOU NEED TO BE AWARE

10.1. We advise you to print a copy of these Terms of Sale for your information in the future. The Contract and all communications between us will be conducted in English.

10.2. The Terms of Sale is governed by English law and you can bring legal proceedings in respect of the Products and the Contract in the English courts. However, if you are a resident in a country outside of England, the laws of your residence country shall apply and you can bring legal proceedings in the courts of your residence country.

10.3. If any provision of these Terms of Sale is found to be invalid or unenforceable by a court, it will be deleted and the rest of these Terms of Sale shall remain unaffected.

10.4. No delay or failure by us to exercise any powers, rights or remedies under these Terms of Sale will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.

10.5. If you breach these Terms of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Sale.

10.6. A person who is not a party to a contract governing the Terms of Sale between you and us is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999 except where these Terms of Sale expressly provide for such rights.

10.7. All notices given by you to us must be given in writing to the address set out at the beginning of these Terms of Sale. We may give you notice at either the email or postal address you provide to us when placing an order.